Hi Everyone. Due to a recent increase in no-shows, I have decided to institute and enforce a cancellation and no-show policy. I have resisted doing this for a long time, but unfortunately the time has come that I find it necessary. My policy is that appointment cancelled within 24 hours will be charged 50% cancellation fee, and no shows will be charged the full service amount. That will be $35 for a one hour session and $55 for a 90 minute session. I hope you understand why I have taken this step; this is my livelihood, it is how I pay for my home and feed my children. Late cancellations and no-shows cost me money, and I will now require clients to share that cost with me. That said, I am not unreasonable, and if some emergency has arisen or if the fee will cause significant financial hardship then I am open to discussion. Give me a call and I’ll be happy to discuss it with you.
Because of this new policy, I will be capturing credit card information in order to schedule new appointments. You will not be charged at the time of scheduling. I would greatly prefer not to deal with credit cards at all, and as such will continue to ask that you pay by cash or check. If the stored credit card is the only form of payment that you are able to use, then a 3% fee will be added to the cost of the service.
Thanks for understanding!